Frequently Asked Questions

What does the insurance include?
Will there be any additional charges?
Can I hire a child seat with my vehicle?
Can I hire a roof rack or ski rack with my vehicle?
How much will I have to pay for fuel?
Will I be charged extra if I drop the car off at a different location?
Can I hire GPS Satellite Navigation for use with my vehicle?
Can I request a diesel vehicle?
Can I request an automatic vehicle?
Will you price match with other companies?
Why do I need a credit card?
When do I pay for my car hire?
When I get a quote it says "Please phone to book this vehicle" - why is this?
Why do I have to wait for confirmation of my car hire booking?
I have not received my pre-paid car hire voucher, what should I do?
I have received an email stating that the supplier has been unable to provide me with the car that I requested - what should I do?
I need to cancel my booking, will I be charged for this and how do I make the cancellation?
How do I make changes to my booking?
My flight time or flight number has changed; do I need to let you know?
My UK driving licence is the old-style paper licence, will this be accepted?
My UK driving license has been sent away or lost, what should I do?
My UK driving license is for automatic vehicles only so would I be allowed to drive a semi-automatic vehicle with tiptronic transmission or up/down gear selection paddles?
I can't login to My Account, what should I do?
I can't download my pre-paid voucher, what should I do?
Where can I find the contact details for the car hire supplier?
How do I know where to collect the vehicle?

What does the insurance include?

Our insurance includes Collision Damage Waiver (CDW) with no insurance excess liability and Theft Loss Waiver (TLW) with no liability in the event that the vehicle is stolen. Also covered is third party and public liability insurance. Two drivers are always covered as standard. Personal Accident Insurance (PAI) is not normally included in our package; however, this should be covered by your travel insurance policy. Certain parts of the vehicle such as the wheels, tyres, locks, roof, glass parts of the vehicle (including the windscreen), the underside and interior are not normally covered by the insurance. We do provide an optional top-up insurance which covers loss or damage to items which are not normally covered by the car rental company.

Will there be any additional charges?

Additional charges may be applied when collecting the vehicle for optional extras such as child seats, snow chains, out-of-hours collections/drop off, and one-way rentals. Please check the supplier information found on our quote page by clicking on the supplier logo.

Can I hire a child seat with my vehicle?

We offer the facility to hire child seats and booster seats. They must be requested when booking and are paid for in local currency when collecting the vehicle. The charges for these are stated when booking and vary depending upon the chosen supplier. Child seats and booster seats must be fitted by a parent or guardian.

Can I hire a roof rack or ski rack with my vehicle?

No, we do not offer the ability to request a roof rack or ski rack at any of our locations.

How much will I have to pay for fuel?

This is dependent on the car rental supplier's fuel policy which is stated at the time of booking. It is also dependent upon the type and size of vehicle you have requested. Please be aware that fuel rates fluctuate on a regular basis.

Will I be charged extra if I drop the car off at a different location?

Some of our suppliers charge for one-way rentals, but many do not. Some suppliers offer one-way rentals free of charge when the rental duration is over a certain amount of days. It is always stated in the booking process if a one-way charge will be applied.

Can I hire GPS Satellite Navigation for use with my vehicle?

You can select GPS Satellite Navigation hire as an option when booking car hire at some of our locations but this is not offered as an additional option at all locations.

Can I request a diesel vehicle?

You will be able to see when getting a quote if there are any diesel vehicles available. If it does not state 'diesel' after the vehicle model, a petrol or diesel vehicle could be provided.

Can I request an automatic vehicle?

When you complete the quote form, select 'Automatic Vehicles' from the vehicle drop-down menu. This will return only automatic vehicles in the quote results. If the option does not show in the drop-down, it means that there are no automatic vehicles at the selected location.

Will you price match with other companies?

The prices displayed on our website are very competitive and are the best prices that we can offer, we do not have a price match policy.

Why do I need a credit card?

If stated, our suppliers will need to take a swipe of a credit card on collection of the vehicle. This will enable payment to be taken in the event of parking or speeding fines, damage to uninsured parts of the vehicle, or in the event of gross negligence. This also enables our supplier to take payment if you fail to return the vehicle at the end of the hire period!

When do I pay for my car hire?

As soon as your booking is confirmed by our supplier we will take full payment and issue you with a pre-paid voucher which you must present to the supplier when collecting the vehicle.

When I get a quote it says "Please phone to book this vehicle" - why is this?

Due to limited availability we are not able to accept online bookings for this vehicle, please call us with your quote reference to check availability and book this vehicle.

Why do I have to wait for confirmation of my car hire booking?

Unlike many other car hire brokers, we request confirmation for every car hire booking, this makes sure that your booking exists in our supplier's system and prevents any potential problems when you collect the vehicle. Confirmation can take up to 48 hours, but in most cases bookings are confirmed within 24 hours. You can login to My Account to check the status of your booking.

I have not received my pre-paid car hire voucher, what should I do?

I have received an email stating that the supplier has been unable to provide me with the car that I requested - what should I do?

Please call us to discuss further options. Our reservations team will advise you about alternative vehicles and can check availability of special vehicles by telephone. If you are not happy with alternative choices, you have the option to cancel your request. Payment will have been pre-authorised at this stage, but no payment will have been taken from your account.

I need to cancel my booking, will I be charged for this and how do I make the cancellation?

Please read our terms and conditions for details of our cancellation policy. A request to cancel a reservation must be made directly with ourselves by telephone or email.

How do I make changes to my booking?

To amend your booking you must contact us directly by email or telephone. We do not charge an administration fee for amendments. All changes require confirmation from our supplier before we can issue a new pre-paid voucher.

My flight time or flight number has changed; do I need to let you know?

Yes, it is the customer's responsibility to ensure that we have the correct flight information. Our suppliers use this information to check incoming flights and can tell if your flight is delayed or cancelled.

My UK driving licence is the old-style paper licence, will this be accepted?

The old-style UK licence is still accepted within Europe at present.

My UK driving licence has been sent away or lost, what should I do?

Many of our suppliers will accept a faxed copy of your UK driving licence from the DVLA. You will need to check with us first if this is acceptable. The DVLA will need the fax number of the car hire supplier. (The DVLA charge £5 for this service and can be contacted on 0870 2400 009).

My UK driving license is for automatic vehicles only so would I be allowed to drive a semi-automatic vehicle with tiptronic transmission or up/down gear selection paddles?

Yes, holders of UK "automatic only" driving licenses are allowed to drive any vehicle which does not have a clutch pedal. This includes vehicles with tiptronic transmission or up/down gear selection paddles.

I can't login to My Account, what should I do?

First re-type the email address and password to make sure they are correct. If you are not sure about your password, click on the forgot password? link, and we will email the correct password to you immediately.

I can't download my pre-paid voucher, what should I do?

Please check if you have the ‘Adobe Reader’ software installed on your computer, if not, this can be downloaded from the Adobe website. If Adobe Reader is already installed, "save" the file to a location on your hard drive then open it using Adobe Reader.

Where can I find the contact details for the car hire supplier?

The contact details will be provided on your pre-paid car hire voucher.

How do I know where to collect the vehicle?

The information will be provided on your pre-paid car hire voucher.