Fuel Strikes In Greece – Update

July 30th, 2010

Truck drivers are still striking throughout Greece threatening fuel, food and medical supplies. Petrol stations in Greece and its Islands are still suffering from fuel shortages. Customers should also be aware that ferry connections may also be affected as supplies continue to diminish.

The Greek Prime Minister imposed emergency legislation on Wednesday 28th July, meaning that unless drivers returned to work, they would face large fines, arrest or potentially lose their licence. The Greek Government may still order civil mobilisation, where state employees can be used as replacements to get fuel tankers back on the road.

We urge customers to be aware of this situation and we will keep you informed of any further developments.

Fuel Strike in Greece Due to End by Friday

July 27th, 2010

Thousands of people in Greece have rushed out to get fuel after petrol tanker drivers announced that they were going on strike on Monday 26th July. It is now estimated that around 80% of petrol stations in Greece and its Islands are now out of fuel, leaving many panic buying in fear of the strike lasting for days. This could also have an impact on food and general supplies within Greece.

The truck drivers are protesting against the Greek government’s decision to draft new legislation that will open up their area to competition in line with European Union regulations.

According to car hire suppliers in Greece, the strike should end by Friday. Meanwhile to tackle this situation, holidaymakers will be given less fuel with their hire cars as a temporary measure to minimise disruption to their holiday.

In recent years, similar strikes have happened in other countries without having a major impact, however, we advise customers to be aware of this situation, and to be cautious.

Beat the Car Hire ‘Extras’ Minefield

July 27th, 2010

Lured in by cheap prices and discounts, many of us opt to pay now and worry about the extras later, but they can substantially increase the cost of your car hire. In a recent article by the Daily Mail entitled, Scare tactics and hidden costs they use to bump up car hire, it was reported that extra charges covering the excess, additional drivers, child seats and re-fuelling have the potential to double the cost of car hire.

All we want is a good car for our holiday at a good price, but it’s not that simple. The cheapest deal isn’t always what it seems as you could end up paying more in extra charges. Car hire companies compete intensely for customers, but by knowing what to look out for; you can start looking beyond the price and get a good deal without the hassle of any extra charges.

The following key questions should help ensure that you understand the common extra charges. Look out for this information in the terms and conditions or call the company to get further information prior to booking:

  • Is the excess covered? If not, how much will it cost you to cover the excess?
  • Is an extra driver included? If not, how much will each additional driver cost?
  • How much does it cost to hire a child seat? Is it cheaper to take your own and pay the excess luggage fee to the airline?
  • What is the re-fuelling policy?

By asking these questions, you can help ensure that there will be no surprise extra charges.

Families Warned to Take Their Own Child Seats Abroad

July 26th, 2010

Travelling with children can be difficult. Extra luggage such as pushchairs and child seats can make parents feel as if they are packing everything but the kitchen sink! It is therefore tempting to hire a child seat when arranging your holiday car hire. Parents could risk extra anxiety using a child seat that they are unhappy with.

Much has been said recently about the cost of child seats when picking up your car and it’s true that some companies do charge high amounts. You must also consider the condition of the child seats; they may have been used several times previously and may not be in excellent condition. Many experts advise against purchasing a used child seat, so is renting a used child seat any different?

As a car hire broker we do offer child seats with our car hire, however we would advise you take your own child seats so that you can be certain of its condition. There may be an excess luggage fee for child seats so it is important to check this with the airline; however some airlines do not levy any additional charges, so this could save you money! Click here to view our child seat information guide, and then make sure you relax and enjoy your holiday!

Holidaymakers Warned to do Their Homework

July 23rd, 2010

It’s so easy to book now and worry about the terms and conditions later, isn’t it? We spend so much of our time searching for the best deal, that there is rarely enough time to do anything else.  But this is what gets many of us into trouble. The UK European Consumer Centre (UKECC) has reported that it has seen a 29% increase in the number of complaints about car hire in the first five months of 2010 compared with the first five months of 2009. Destinations most commonly complained about have been Spain, Italy, France and Ireland.

The UKECC has found that complaints have mainly been around contract issues and they have warned that customers must be aware that rental contracts abroad do differ from those in the UK. This is why it is so important to read the terms and conditions before booking your car hire.  This will ensure that you know what’s included and should help you avoid any nasty surprise extra charges that could spoil your holiday.

We have a guide to booking car hire available on our website and the UKECC has published a leaflet to help with booking car hire, which is available to download from their website.

It’s not just car hire that may cause you to have any unexpected charges or close encounters with the law abroad. Unusual laws and customs are something else that you should look out for. For example, a romantic break in Dubai must include no kissing in public because it is illegal and there is a ban on ‘noisy footwear’ in Capri, Italy. Some may sound bizarre, but it’s worth looking into laws and customs before you go!

Travel Comparison Sites – comparing or confusing?

July 21st, 2010

We’ve all been there, you want to compare lots of flight, accommodation and car hire prices but you’ve only got a limited amount of time so you head to that well known comparison site.

“Hello, I am your friendly comparison site and I will find you the best deal in no time at all!”

Searching for prices using these sites can save you time and money but a little caution should be taken as you could end up paying more than you first thought. Many extras may be added later in the process and what appears to be the cheapest deal at first glance could actually end up costing you much more. It is very difficult for a comparison website to compare companies on a like for like basis or to even compare all of the market, with some companies choosing not to advertise on them at all.

This issue is illustrated with car hire, where prices are listed for companies that both include zero excess and those that charge extra for it. This can cause confusion for the consumer trying to compare prices and may also result in them paying more for their car hire. Care needs to be taken when using them. The advice is to check the details of what’s included in the price before making your decision. This could mean that you’ll need to spend a bit more time finding the right deal but it will in the long term save you money!

An Estimated 50,000 Affected by Goldtrail’s Collapse

July 19th, 2010

Following the news on Friday that travel specialist Goldtrail had gone into administration, most of its estimated 16,000 customers that were abroad, are now travelling back home. Amidst the travel chaos, there were also reports that hoteliers were charging holidaymakers additional fees in fear of not receiving the funds from Goldtrail, leaving many out of pocket.

An estimated total of 50,000 people had holidays booked with Goldtrail this summer. If you have a future booking with Goldtrail, we would advise that you contact your Travel Agent in the first instance. If you visit the Civil Aviation Authority (CAA) website, up to date information can be found, along with advice on how to claim refunds. If you have been affected by this and have booked your car hire with us, please contact our reservations team.

Relaxed Holidaymakers More Likely to Fall Victim to Crime

July 16th, 2010

Flight booked, accommodation booked, car booked, currency bought and bag packed. After all the stress of getting organised to go on holiday, it’s no wonder that many of us adopt a completely care free attitude, but this can get us into trouble.

Speeding fines, theft from vehicles when valuables are left on display and falling victim to ‘pick-pocketing’ are just a few of the difficulties we can get ourselves into.  The important thing to remember is that although you’re on holiday, there are the same hazards as there are at home and caution is still required.

A few tips to stay safe and protect yourself against crime abroad:

  • Make sure you have all the necessary vaccinations before you depart. Your local pharmacy or doctor should be able to provide you with guidance on this.
  • Foreign road signs and driving laws can be confusing so try familiarising yourself with these before you depart.
  • If you hire a car, take your time getting from A to B to minimise the risk of a hefty speeding fine or accident. Speed kills and this is the same abroad! Road conditions and unfamiliar routes can be hazardous.
  • Ensure that you familiarise yourself with drink driving legislation in the destination that you are visiting but the best advice is don’t drink and drive.
  • Try not to leave valuables in your hire car. Satellite navigation devices, cameras and handbags are easy pickings for thieves. Keep your valuables either in a safe in your accommodation or in a bag or pocket that is not easy for somebody else to access without you noticing.
  • Explore new areas of a location as a group and avoid walking around alone at night in quiet areas. If alone, try to stick to busier tourist areas.

Does size really matter? Choose your hire car carefully

July 14th, 2010

There are some fantastic deals for car hire out there at the moment. Have you thought if you and your luggage will fit into the vehicle? It’s all very well if it’s a nice car and the best price you’ve seen, but if your bags are not going to fit; this could spell disaster for your holiday!

The lure of that cheap car hire price can sometimes far outweigh any thought for how luggage will fit into the vehicle. While most car hire companies can not guarantee the exact make and model of the vehicle that you will receive, most of them have vehicle groups with an example to help you decide.

Things to consider about the type of vehicle that you hire:

  • Are there enough doors? For example, if you have young children that you need to assist out of the vehicle, is a three door vehicle sufficient?
  • How large is the vehicle’s boot? If all of the seats in the vehicle will be taken, how many cases will you need to place in the boot?
  • How tall is the designated driver? Will they be comfortable driving a small car or are they used to driving a car with lots more space inside?
  • Most car hire companies will happily discuss a suitable vehicle group with you and you can also visit the car manufacturer’s website to get more information on vehicle specifications.

World Cup Brings South Africa into the Spotlight!

July 12th, 2010

The World Cup has now ended and no doubt Spain is still celebrating, but all eyes will remain on South Africa. Television coverage has brought this beautiful destination to the forefront. For many of us it has challenged stereotypes by showing a different and new South Africa. The World Cup has provided an insight into what this stunning destination has to offer.

There was a lot of coverage of the social and political story of South Africa and its stunning scenery in addition to the football. This has undoubtedly left a lasting impression with many people watching and listening, several of whom may now look into planning a holiday there.

Now that the hype surrounding the World Cup has quietened down and the many football supporters are making their way home, the prices of flights are coming down which makes this a really great time to visit!

Once you’re there, hiring a car is a great way to see and experience South Africa’s main attractions such as natural wonders, Gods Window and Table Mountain. You can also enjoy the beautiful scenery along the Garden Route on the south-east coast of one of the most beautiful countries in the world.