It’s so easy to book now and worry about the terms and conditions later, isn’t it? We spend so much of our time searching for the best deal, that there is rarely enough time to do anything else. But this is what gets many of us into trouble. The UK European Consumer Centre (UKECC) has reported that it has seen a 29% increase in the number of complaints about car hire in the first five months of 2010 compared with the first five months of 2009. Destinations most commonly complained about have been Spain, Italy, France and Ireland.
The UKECC has found that complaints have mainly been around contract issues and they have warned that customers must be aware that rental contracts abroad do differ from those in the UK. This is why it is so important to read the terms and conditions before booking your car hire. This will ensure that you know what’s included and should help you avoid any nasty surprise extra charges that could spoil your holiday.
We have a guide to booking car hire available on our website and the UKECC has published a leaflet to help with booking car hire, which is available to download from their website.
It’s not just car hire that may cause you to have any unexpected charges or close encounters with the law abroad. Unusual laws and customs are something else that you should look out for. For example, a romantic break in Dubai must include no kissing in public because it is illegal and there is a ban on ‘noisy footwear’ in Capri, Italy. Some may sound bizarre, but it’s worth looking into laws and customs before you go!